Travel with Joe Company Policy (Applies for Next Step Thailand Eco-Tourism and Spicy Villa Eco-Lodges)
1. Tour and accommodation booking
1.1 You can book a tour/accommodation with us through our online booking system or by writing to our company e-mail. To make a booking, specify your start/arrival date, end/departure date, number of guests, and your wishes.
Note: please use the above specified ways to make a booking, do not book through other agencies, as they will take an agency fee for themselves. Bookings cannot be made over telephone, you can call us for information and to discuss options, but all bookings will be finalized in writing.
1.2 Once we receive your booking request, we will inform you about availability and pricing for your stay, and send you a PayPal invoice for a 30% deposit for your tour/accommodation booking.
1.3 To finalize arrangements for tours and trips we also require a filled out booking form. We will send the form in an email, and will need it returned at least 24 hours before your tour starts, except for last minute bookings.
1.4 After receiving the deposit payment for your tour/accommodation, your booking is confirmed. You will receive your itinerary and receipt to your email at least a day before your tour starts, unless you are making a last minute booking and this is not possible.
1.5 Check the details in your itinerary and receipt carefully once you receive them. It is your responsibility to make sure your itinerary and receipt are correct.
2. Pick up and drop off
2.1 We will pick you up at time and date specified in your itinerary. Please check that all details on the itinerary are correct. It is customer’s responsibility to ensure tour dates and times are stated correctly and to their requirements, so please check the itinerary and receipt carefully once you receive it.
2.2 Let us know your pick up details at least two days prior to arrival/tour start date. If we do not receive pick up details from you at least 48 hours prior to your arrival, we can no longer guarantee that you will be picked up at the time indicated on your itinerary.
2.3 We will pick you up promptly at the designated airport, bus or train station according to the arrival information you provide to us. It is the customer’s responsibility to ensure that the correct arrival information is provided to us. State clearly at which hotel, airport, bus station, or train station you require pick up.
2.3.1 If pick up is at a hotel, we will need hotel’s name, address, room number, and contact number. For hotel pick ups and transfers it is the client’s responsibility to provide the full name and full address of the hotel. If you only provide the hotel name then we will search on-line for an address of your stated hotel, but please note that it is the customer’s responsibility to ensure we have the correct address.
2.3.2 If pick up is at bus station, we will require the name of bus station, bus number, company, and estimated time of arrival.
2.3.3 If pick up is at train station, we will require train number, and estimated time of arrival.
2.3.4 If pick up is at the airport, we will require port of embarkation (please state clearly if you are arriving with a domestic or international flight; if you only transfer in Thailand before flying to Chiang Mai, the flight will be international, not domestic), name of airline carrier, flight number, and estimated arrival time.
2.4 If you are unable to provide full pick up information as stated in points 2.3.1 through 2.3.4, we cannot guarantee pick up. We reserve the right to cancel the transport/transfer service and the transfer fee will be forfeited by the customer. Additional charges for scheduling new transport/transfer service will also apply.
2.5 If you arrival transport is more than two hours late, we reserve the right to cancel the transport/transfer service and the transfer fee will be forfeited by the customer. Additional charges for scheduling new transport/transfer service will also apply.
2.6 If pick up and drop off are included in the price of your tour/accommodation, they are free of charge for Chiang Mai city area (Muang Chiang Mai). If pick up and drop off are included in the price of your tour/accommodation, and you would like us to pick you up/drop you off at a location outside of Chiang Mai city area, additional charges will apply.
2.7 If you would like your driver to take you off the route specified in your itinerary, additional charges will apply.
2.8 Transportation is not private, we might take our volunteers and staff with us in order to preserve gas, and care for the environment.
3. Itinerary modifications
3.1 All requests for itinerary modifications, such as date and time changes, scheduled activity changes, requests for additional activities, and similar, must be made in writing and sent to the company e-mail prior to your arrival/start date. If you request an itinerary modification, we will attempt to honor your request at no charge; however an itinerary modification may present an additional fee. Date-change requests are subject to availability.
3.2 Once your tour/stay with us has started, the order and timing of activities, as well as departure time and date, can be changed:
3.2.1 If we evaluate that current weather, road, and traffic conditions are not suitable. In that case, we will discuss itinerary changes with you. No extra charges will apply.
3.2.2 If your arrival/departure time changes, we will re-evaluate your itinerary, and inform you of any necessary changes. Extra charges might apply.
3.2.3 If you make a request to change the itinerary, we will try to honor that request at no additional charge; however additional transportation/staff charges might apply.
3.3 If due to traffic, weather, road conditions, guests’ pace, and similar circumstances, there is a need for exempting some activities from itinerary, costumers are not entitled to a refund.
3.4 You can request to shorten/lengthen your stay/tour once your stay/tour has already started:
3.4.1 Lengthening of tour/stay and adding additional services/activities is subject to availability. We will try to accommodate your wishes. Additional charges will apply.
3.4.2 We will honor your request to shorten your tour/stay and make arrangements for transportation and staff required. You are not entitled to a refund, either partial or full. Extra charges for transportation/staff might apply.
3.4.3 If you decide to skip any activities in the itinerary, you are not entitled to a refund, either partial or full.
3.4.4 If we are unable to provide an activity/service from itinerary, you are entitled to a partial refund. To receive a refund, a request must be made in writing to firstname.lastname@example.org.
4.1 At the time of booking, you will be asked to pay a 30 % deposit through a PayPal invoice. Refunds will be made to your PayPal account or credit card:
4.1.1. If you cancel your tour/stay with us 7+ days prior to tour start/arrival date you will lose 50% of the amount we hold. There will be no additional refund fee.
4.1.2. If you cancel your tour/stay 7- days prior to tour start/arrival date, no refund will be made.
4.2 If your tour/stay is already paid in full, and you cancel it:
4.2.1 7+ days prior to your arrival/start date, you will lose 15% of the amount we hold.
4.2.2 7- days prior to your arrival/start date, you will lose 30% of the amount we hold.
4.2 All requests for refunds must be made in writing and sent to our company e-mail.
5. Balance payments
5.1 After the payment of 30% deposit for your accommodation/tour, you need to pay the balance of 70%:
5.1.1 In THB at pick up to your guide/driver. If you choose this payment option, and do not pay the full amount at pick up, we are entitled to cancel your tour/stay.
5.1.2 By paying an invoice through PayPal. If you choose this option, we must receive the payment at least 24 hours before your tour/stay with us starts. If we do not receive the payment, we are entitled to cancel your tour/stay. For balance payments through PayPal, additional transfer and PayPal fees must be covered by you.
5.2 Default method for balance payment is in THB at pick up/arrival. If you would like to pay your balance through PayPal you must state this clearly in the appropriate place in the booking form.
5.3 If your tour/stay was not paid in full before the start date due to a special arrangement with us, the payment must be made by the end of your stay/tour. If the payment is still not finished by the end of your stay/tour, we will follow this procedure:
5.3.1 We will send you a reminder for the payment of your balance.
5.3.2 If the balance is still not paid 7 days after the end of your tour/stay with us, we will follow up with a final reminder for payment.
5.3.3 If we do not receive the balance payment 48 hours after the final reminder for payment, we will use legal measures to secure the payment. All additional legal charges and expenses to our company will be carried by you.
6. Rented motorbikes
Any damages caused to rented motorbikes on any of our motorbike tours have to be covered by guests.